GENERAL FAQS
HOW IT WORKS
We come to you to set up and style slumber stations so your party is simple and fun, and you can focus on making memories! We then leave you to enjoy the party without us. The best part? We come and pick everything up the next day. Allow 1-2 hours for us to work our magic on set up day.
GETTING IN TOUCH
Simply DM us on facebook at The Little Hire Company or on our Instagram page thelittlehirecompany_ or alternatively email us at thelittlehirecompany@yahoo.com with the date you have in mind and the theme. We will follow up with a quote sheet and answer any questions that you have.
WHERE ARE YOU LOCATED? WHAT AREAS DO YOU COVER?
We are based in Kirtlington, Oxfordshire and we serve the surrounding area within a 5 mile radius free of charge. This includes Bicester, Woodstock, Kidlington and all the smaller villages inbetween.
We can set up events within a 15 mile radius, however this will incur an additional travel charge based on the partys location. We can advise this cost at booking stage, so please get in touch!
Currently we are not booking partys located over 45 minutes away from Kirtlington.
SECURING YOUR DATE
A £50 non refundable deposit is all you need to secure your party date. The balance of the party total is due 1 week before the party date.
Once the quote is accepted, we will send you an invoice for the first half of the party total. Once that is paid your party date is officially reserved! We accept bank transfers, cash or PayPal.
WHAT IS THE HIRE PERIOD?
The standard hire period is approximately 19 hours, no longer than 24 hours. Set up usually takes place early afternoon and take down is usually scheduled for 10am.
Longer hire periods can be arranged, subject to availability. If you are looking to hire the tents for a day party, we are happy to discuss.
WHAT IS INCLUDED IN THE BOOKING?
Delivery, Set up and Take down
CE UK Wood A Frame Tent
Single UK sized airbed mattress
4.5 tog Duvet and Pillow
Duvet Cover, Pillowcase and Fitted sheet
Fleece blanket
Decorative cushions
Tray table
Fairy lights and lantern
Cup and snack bowl
Decorative bunting
Rug
Peg board and Name sign
DO YOU OFFER ANY ADDITIONAL EXTRAS?
We offer a number of party add ons including balloons, chalkboard signs and sleepover kits, to add extra magic to your event! Please call or email us to discuss or see our add ons page for more details.
DO YOU HAVE INSURANCE?
Yes, we have public liability insurance up to £1 million.
As The Little Hire Company do not stay and host the party, we ensure everything is set up just as you need it. After set up we will complete a risk assessment with you and talk you through our T&Cs and Inventory to make sure you have a safe and enjoyable experience.
TENT FAQS
HOW LONG DOES IT TAKE TO SET UP?
Set up will take 1-2 hours, longer for larger parties. It really depends on theme selection, number of tents and any add ons selected. We will be sure to give you an estimate at time of booking. Don´t worry, collections are a lot quicker!
HOW BIG ARE THE SLEEPOVER TENTS?
Each A frame tent with mattress is L160cm x W90cm. You also have the tray tables included in your package which takes up another 50cm in front of each bed. However, these can be placed on top of the beds to create space. There are lots of set up combinations we can try to accomodate the maximum number of guests. If you need help, we can work out a layout that fits prior to set up day.
HOW MUCH SPACE WILL I NEED TO HAVE CLEARED?
This depends on how many tents you need. If you are worried about having enough room for the tents you require, please let us know the size of the space you have, and we can work out a layout that fits. You will need to have the area clear of all furniture and other décor before we arrive so that the set up goes smoothly! The tents are larger than you think so please measure the space before we get there. Please note doorways must be fully accessible to guests, so we will not set up a tent that will block an exit route.
DO YOU HAVE THEMES FOR BOYS AND GIRLS?
Yes! We have themes for boys and girls but also themes that are more gender neutral. See our themes page for details.
CAN WE BOOK MULITPLE THEMES?
Absolutely! This is ideal when hosting a party where both girls and boys are attending.
CAN THE CHILDREN EAT IN THE TENTS?
Please do not allow the children to eat hot food and drinks in the tent set up. If there is damage, stains or missing items the replacement costs will come out of your deposit. We provide a tray table per tent and a cup and bowl for cold drinks and snacks. Snack ideas that most likely wont stain would include popcorn, crisps and sweets.
CAN THE TENTS BE USED OUTSIDE?
No, inside only
DO I NEED A POWER SUPPLY?
No, all our lights are battery powered.
CANCELLATION AND PAYMENT FAQS
WHAT IF I NEED TO CANCEL MY BOOKING?
We understand that plans change and things happen unexpectedly, please email, telephone or DM us to discuss.
In case you need to cancel, and the cancellation is made 7 days or less, you will be charged 50% of your booking total.
Before that date you will only be charged the £50 non refundable deposit and the rest of the party total will be refunded.
You also have the option to reschedule with no penalty and your party balance will be applied to the new date subject to availability.
WHAT IF 1 GUEST CANCELS, IS THERE A REFUND ON THE 1 UNUSED TENT?
If you let us know 7 days or more prior to your event that a guest has cancelled, you will be refunded for the tent.
In the event the guest cancels within 7 days or less, there is no refund. We can still set up the extra tent or not. An idea would be to set it up in a siblings room as a special treat!
WHEN IS PAYMENT REQUIRED?
To book a date for your sleepover we require you to pay 50% of your party total which will include a £50 non refundable deposit. The second half is due 1 week before your event, we will remind you nearer the time. If you are booking within 2 weeks of your event, the entire amount will be invoiced.
WHAT IS THE ADDITIONAL SECURITY DEPOSIT?
We charge an additional £50 security deposit to cover any damages, stains or missing items that may occur. The security deposit is refunded 72 hours after your party, once all our supplies have been tested and checked over. This will be refunded via bank transfer. If damages do occur, we will refund back to you within 72 hours afteer the party, less the amount owed.
WHAT TYPE OF PAYMENT IS ACCEPTED?
We accept bank transfers, cash or PayPal. You will be given our details when you book.
COVID 19 FAQS
WHAT MEASURES DO YOU TAKE BEFORE YOU COME AND SET UP?
Our team will take a lateral flow test 24 hours before set up, to ensure your safety on the day. We will wear face masks throughout our time in your home.
WHAT DO WE NEED TO DO?
We ask that you please check that your guests are not feeling ill or have had contact with someone with COVID 19 leading up to the event. If you can maintain a distance at set up and take down our team would be grateful.
HOW DO YOU CLEAN THE SET UPS?
All items are wiped down and sanitized in accordance with UK government guidelines on cleaning in non healthcare settings. The bedding is washed thoroughly at 60 degrees between each use to ensure it is ready for the next group of children! Decorative pillows, stuffed animals and other soft items are washed at 40 degrees, disinfected or wiped clean. All hard surfaces are wiped down and disinfected between use.
Please ask for our method statement on cleaning if you require more information